TerriB's profile

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3.2K Messages

Wednesday, June 10th, 2026 1:17 PM

Xfinity App is no longer working

I have Android 11 on my Xfinity Motorola one 5G Ace mobile phone.  I can no longer use the Xfinity app. Xfinity.com says the app works on Android 10 and up. I uninstalled it and tried to download again from The Play Store and it says its not compatible with my phone. I don't understand. Yes I cleared the cache but that didn't work so I ended up uninstalling it. What has happened and how do I get to all the features that were on the App to manage my services-billing/check outages/troubleshoot,etc?  The app still works on my Lenovo tablet Android 13 but I really need it on my cell phone.  Thanks.

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17 days ago

I have Android 11 ... Xfinity.com says the app works on Android 10 and up. ...

That information is out of date. Please see https://forums.xfinity.com/conversations/xfinity-app/no-longer-compatible/6a21e4b2052cec7ac37ba668?commentId=6a21f8e0adf0282a75682cc0&replyId=6a22f3459c2bb2117e3cf6a9 

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Surely they could spend a couple of bucks and just update the darn app.....Oh My Goodness. Android 11 is not archaic.

31 Messages

12 days ago

The same thing happened to me. What next. They cannot expect me to purchase a new phone.

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