Frequent Visitor
•
7 Messages
XFinity can't find my phone...
I signed up for Xfinity Mobile basically on Day 1. Got 2 iPhone 8s and an 8 Plus. I replaced the 8 plus on my number with a 14 and gave the phone to my son. Last year, I upgraded his phone so the 8 plus is no longer in use. I contacted XFinity to unlock the phone last week. After asking me if there was a second IMEI, they said it would take 24-48 hours to unlock. This morning, still sim locked. So I contact them again and they told me give it a couple more hours. Nothing. Called 844-963-0011 and those geniuses tell me the phone was never on my account.
Anyone know what my option are at this point?
XfinityPeterH
Official Employee
•
1.9K Messages
2 days ago
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
0
0