3 Messages
xfinity free phone scam
I was lied to about getting a free phone, then was charged $400, cancelled everything but they never did letting bill accumulate. Phone broke in 3 weeks, buttons fell off, phone completely unusable, xfinity wouldnt take it back as they had changed MOTOS 1 yr warranty to 2 weeks. Hmm, I wonder why, maybe beacause they knew phones were defective thats why they changed warranty. I want to file a complaint before I contact xfinity legal and FCC.
DreamSayerZ
Problem Solver
•
883 Messages
23 days ago
@user_trh565 2 weeks is the time frame after you signup to cancel service and return the phone for a full refund. 1 year is the MFR warranty on the phone. You need to contact Motorola for warranty repair and support. https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair
0
0
XfinityRoberto
Official Employee
•
1.9K Messages
21 days ago
Good morning! @user_trh565, thank you so much for creating a post about your recent mobile experience. You are in the right place and we are happy to take a look at your account for this.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
0
0