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user_c1ze5r
1st Topic

Visitor

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1 Message

Tuesday, July 15th, 2025

Xfinity Mobile Charged me Twice!

Hello!

I was making the switch to Xfinity Mobile with my 2 devices, paid the initial payment and immediately repaid the same amount within the next 5-15 minutes!

I can't schedule a callback since there seems to be "trouble" scheduling my callback.

I have two pending transactions from my bank, only one is listed under Xfinity Mobile Billing, both are the same exact price..

Chat with an agent is never an option as "wait times are longer than usual", could I have a callback from a higher-up before I escalate this situation with my bank? This is ridiculous

Question

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Updated 

27 days ago

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XfinityPaula

Official Employee

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1.6K Messages

27 days ago

 

Good morning user_c1ze5r! Thank you so much for reaching out to us on our Xfinity Forums. I'm sorry to read of the trouble we've had with the double payment. I know how much of a strain this can create on someone's budget and I would love to help out and investigate this for us. If the account is showing a credit balance I will be able to create a request for a refund which is usually processed within a few days. 
I'm sorry that you were not able to connect with someone to investigate this when it happened. I would love to dig into things and make sure we make the needed corrections, so there are no issues in the future. 
Did both payments post to the account? Please send us a direct message with your name and service address.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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