Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_8yx7mr
1st Reply
1st Topic
1st Like

2 Messages

Wednesday, February 21st, 2024 1:13 PM

Closed

XFINITY MOBILE DEACTIVATED MY PHONE

I have been a long time customer with comcast, so I decided to open up an account with Xfinity mobile. Unfortunately right now I’m regretting it. They have been an issue for me since day one. They cut my phone off recently, allegedly due to non payment. I was in contact with agents for days leading up to this incident. I informed them of when I could pay and was told that was ok. Next few days my phone is deactivated and I somehow lost service so this is frustrating. I am so annoyed with having to contact agents and no one helps. STAY AWAY FROM XFINITY MOBILE! Thwy are the worst. Not worth the headache. ALSO WATCH OUT FOR SCAMMERS, I believe I could’ve possibly been scammed 

Question

 • 

Updated 

4 months ago

218

2

0

Was this helpful?

XfinityArmand

Official Employee

 • 

1.8K Messages

9 months ago

Hi there @user_8yx7mr!  Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum to voice your concerns with your Xfinity Mobile service.  We greatly appreciate you taking time out of your day to reach out to us here and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited on this platform. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

0

0

user_8sia13

1 Message

4 months ago

I just had the same issue! Was on auto pay for phone and cable,   Shows zero balance and no contact from them but they deactivated with no notice and  couldn’t help me on the phone, sent me to the store. Went to the store, they couldn’t help and called service, were on hold for 20 min, but then were disconnected.  How can their own people not be able to fix it , see or and can’t get through.  Such a joke 

1

0

XfinityThomasC

Official Employee

 • 

2K Messages

Hello, @user_8asia13 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

forum icon

New to the Community?

Start Here