Visitor
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3 Messages
Xfinity Mobile employee sent our phone to the wrong address
The Xfinity mobile employee sent our new phone to an address that we haven’t lived at in years. After many phone calls to Xfinity, UPS and speaking with the Xfinity mobile store, there is still no solution. We opened up a new line and everything.
XfinityAdrienne
Official Employee
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1.6K Messages
1 day ago
Hey there, @user_f3qf6s! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am truly sorry about the experience with the Xfinity Mobile devices, and shipping. We can certainly take a closer look into the account with you and see what is going on with the shippment. Can you please send us a DM?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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