Visitor
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1 Message
Xfinity mobile help
I am currently on vacation with my family in Mexico
I lost my phone here and I am trying to get my number activated on my new device using the Xfinity app
but every time I do it , it says no verified contact but I have my email address in there
and it’s verified
please help as there is no Xfinity store over here
XfinityDemitrius
Official Employee
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2.3K Messages
11 days ago
Hey @user_t8ifpe, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to see what we can do with the device swap.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
As we have already received your direct message, we will respond there requesting some additional information.
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