Visitor
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1 Message
Xfinity mobile iphone 16 pro upgrade scam
When will Xfinity mobile admit that they have scammers EMPLOYED WITH THERE COMPANY AND SCAMMING LOYAL COUSTOMERS AND RESOLVE MY CASE? Xfinity mobile knows I have been scammed. I sent the phone back with label sent from xfinity mobile after being 2 step verified. I have sent you proof of return, I have confirmation from usps that you recieved phone back I have spent countless house on the phone with xfinity mobile agents trying to get this resolved with zero results. I am constantly ignored and disconnected. Finally my only option was to have my credit card company deny payments and reverse charges. I still have been making the 48.36 for service every month but now you have disconnected my service.
XfinityJoe
Official Employee
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1K Messages
10 hours ago
Good afternoon @user_cg0z64
I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
You can reach the Xfinity Mobile team via any of the options below.
Text Message: 888-936-4968
Phone: 888-936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile
If you still need assistance,
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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