2 Messages
Xfinity Mobile not delivered and NO proper update was Provided
I order Xfinity Mobile Samsung Galaxy S23+ on Nov-30 ,
And at Dec-1, 11PM EST , Got message - Your order will be cancelled , Unable to deliver.
1. I connected with Xfinity customer care at Dec-1 , 11 pm EST to fin dthe reason, he said it false email and it will be delivered by Dec-2 , 12 noon by FedEx
2. No one from Fedex came till Dec-2, 12:30 noon , Again I connect with agent , thye said it will be delivered by 2 pm , No one came by 3pm, again I connect to agent , he said som eone will deliver by 4 pm , No one came , again I connected with agent they said by 8 pm , No one cam e, So over all by Dec-2 , 6XFINITY AGENT LIED AND SHARED FALSE INFORMATION.
3. On Dec-3 , I connected with agent he said it will be delivered on Sunday by 8pm , No one came , so, Xfinity agent made sure I will get HOME ARRESETED FOR WEEKEND and just follow there LIES .
4,. Finally on Dec-4 , It got Delivered back to Xfinity and when I called agent he said its shows my address as final deliver -- another false INFO AND LIES.
5. Finally xfinity agents , EATEN UP ALL MY WEEKEND AND NEVER PROVOIDED AND THING NEAR TRUTH , ALLL LIES AND FALSE INFORMATION.
6. When I asked for compensation now XFINITY IS NOT AT ALL ENTERTAINING MY CALLS AND BEING HIGHLY UNSUPPORTIVE .
HIGHLY DISAPPOINTED ON PUTTING ALL MY TRUST AND LOYAL RELATION SHIP WITH XFINITY.
7. It was a wedding aniversary gift formy wife and TODAY I WALKED HOME EMPTY HANDED , KUDOS TO XFINITY FOR SPOLING MY IMPORTANT DAY
8. NO amount was credited bAck .
9. NO compensation provided for all this harashmentt done by there customer service.
XfinityJohnG
Official Employee
•
1.2K Messages
1 year ago
Thank you very much for reaching out to us here @user_dt2dh6. I am very sorry to hear about that experience with the Mobile delivery. Due to account security our options with Xfinity Mobile are very limited. We are not able to perform any device or account specific requests. You can reach out to the Mobile team directly at the https://www.xfinity.com/xfinityassistant/?channel=xMobile for assistance with that problem.
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