Visitor

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1 Message

Tuesday, August 11th, 2026 2:08 PM

Xfinity mobile problem

They charged my card for $1200 for a device I never received, and now they don’t want to give me my money back! I’m about to dispute it been going on for about three months. They just let fed ex do whatever they want. 

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Official Employee

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2.6K Messages

14 days ago

Hi there, @user_lrwpe8. Thanks for reaching out to us here on the Community Forum and sorry to hear you didn't receive your phone. We would like to help get to the bottom of this. To start, have you filed a claim with FedEx already? 

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