Visitor
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1 Message
Xfinity Mobile Shipping Address
I am writing this here in the hope that someone who knows what they’re doing will reach out to me and help me because I have communicated with no less than five Xfinity customer service representatives, one via chat and four via telephone call, who have all said that they have resolved this issue but it is still not resolved. This, it should go without saying, is extremely frustrating.
I am attempting to purchase a new phone by upgrading my current phone and keeping my existing line. When I go to complete the transaction online, the shipping address is my previous Xfinity service address. Every customer service representative has told me that the issue would be resolved within 24 hours, but that has not been the case. For some reason, none of those representatives have been able to assist me in my purchase. They have just told me to wait 24 hours and completed myself. I last spoke with a customer service representative Thursday evening and the issue is still not resolved.
All I am looking to do is to purchase a cell phone from Xfinity and upgrade my current phone while trading it in and have the new phone shipped to my current address. I do not understand why no one can assist me in accomplishing this. Hopefully someone reading this can actually help me because if I can’t purchase a new phone from Xfinity I will need to switch carriers, and perhaps Internet provider as well, due to the sheer and utter incompetence, I have experienced with this.
XfinityJosephA
Official Employee
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2K Messages
24 days ago
Hi, @user_8lkdwv, our team will do our part to help you with your Xfinity Mobile order. For something like this we need to work in a direct message and work with the appropriate contacts to assist you. But we will get this done for you! When you have a chance please send us a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.
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