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user_6jesb0
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2 Messages

Thursday, January 29th, 2026 2:24 PM

xfinity mobile website

I have gone to the website because I'm interested in getting an apple watch, and I also want to upgrade my phone. Every time I go to the website, it allows me to log in, choose the discount code for the watch, but when it attempts to go to the next screen it tries to access for a few minutes and then gives me an 'access denied' screen. The other is that occurs is I will be able to add a watch, or the phone to my cart and it gives me an error that I don't have enough lines to complete the purchase.

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1 day ago

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XfinityJeff

Official Employee

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611 Messages

1 day ago

Good morning @user_6jesb0, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with purchasing a new watch and upgrading your phone, but you have come to the right place for assistance with this. Have you tried using a different web browser or clearing your cache/cookies?

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user_6jesb0

Visitor

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2 Messages

@XfinityJeff​ Yes, I have tried both and still am receiving the same errors/messages

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1 day ago

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XfinityJeff

Official Employee

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611 Messages

Thank you for trying that already @user_6jesb0. We can take a look on our end and see why you might be getting that error. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 day ago

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