2 Messages
Xfinity Mobile
I was charged 25 dollars for a iPad I returned in January, I was given a refund of 52 dollars and the mobile account which I did not want closed yet on March 7th I am being charged for a device I do not have! My card was charged without my knowledge! In fact it said the IPad was received Jan 15th!
XfinityEmilyB
Official Employee
•
1.9K Messages
27 days ago
@user_rhwtd3 Thank you for posting on our community forum so we can make sure you're not being charged for equipment you no longer have. I'd also be reaching out in your position and I appreciate the opportunity to make things right :).
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
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