Xfinity mobile

I currently have the iPhone 15 plus model , and I absolutely adore my phone and services . 9/27/2025 my device went into recovery mode and has since been stuck in the recovery mode loop . nothing brings it out of the mode I was told by ( 3 agents ) that it was a HARDWARD/internal ISSUE . a claim was submitted but one of xfinity reps . Agent also Stated that if I wanted a new phone I would have to pay $200 deductible . ( which doesn't make since if I'm paying insurance ) and I then stated that to each rep that I spoke to . the next day I called xfinity customer service and was basically thrown from insured ( xfinitys insurance company ) and back to xfinity customer service multiple times ( more then 5 transfers between the companies ) stating the same thing over and over . Even spoke with the escalations team and 2 supervisors with no luck . Was told by a supervisor that I would be receiving a replacement with no cost to me .. After speaking to the supervisor OF the escalation team she transferred me to get the process started,  the next rep didn't know what was happening and I had to tell her everything ALL OVER AGAIN . this happened for three more cycles . I spoke with more then 8 reps TODAY alone , the very last call the rep kept us on hold til her shift ended and then she hung up AFTER begging her ( Hey Miss Jill , shout out to you boo ) and almost in tears asking her MULTIPLE times to get a supervisor or escalation team and she lied and played in my face and wasted my time  and hung up the line ( AFTER SAYING SHE WAS SENDING US TO HER SUPERVISOR ) . Im very upset and frustrated because at this point I have a phone I can't do anything WITH AND XFINTY EXPECTS US TO MAKE PHONE PAYMENTS ON TIME BUT I CANT EVEN GET A REPLACEMENT FROM THE INSURANCE THAT I AM PAYING AND PAYING FOR . I KNOW IM NOT THE ONLY ONE DEALING WITH THIS ISSUE , WHY DOES THIS FEEL LIKE A SCAM ? I called CS to get how much my deductible would be and nobody mentioned how much it was IN TOTAL . even after asking for that information nobody knew what it would be . I just need a replacement phone , this is very upsetting and unnecessary .