Xfinity Phone Trade-In Credit

tifflysu, Hi there! Thanks for reaching out, and I'd be happy to help clarify what may be happening with the trade-in. Once a device is received by Assurant, it can take up to 15 business days for it to be checked in and processed. After the trade-in has been successfully processed, promotional credits can take up to 2–3 billing cycles to begin appearing on the account. As a friendly reminder for future interactions, please wait until an official employee requests a direct message before sending one, as unsolicited DMs are a violation of our Forum Guidelines. Since I already have your direct message, I'll continue working with you there and take a closer look at the status of your trade-in. Thanks for your patience. 😀