Visitor
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1 Message
XFINITY Store will not help!
I upgraded my plan to unlimited premium and was eligible to upgrade my phone. I ordered the new phone and when it arrived no instructions or return label was in the box. From previous experiences there was at least a link on my account next to the old phone with a shipping label to print or if I went to the store they would print one out for me. Ion my account the old phone was completely removed and I was charged for the phone for the 2nd billing cycle!!!! How could I send something back with no instructions or label??? I went to the store and they tried to print a label and said they couldn’t that for some reason there was no option for a label. The manager came over and said well if you don’t purchase at the store and purchase online it’s not our problem. I was flabbergasted. That’s poor customer service to begin with and second they sent me walking with absolutely no solution and I still have over a $700 bill. Is anyone else experiencing this?
XfinityEricB
Official Employee
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2.5K Messages
10 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In"
If necessary Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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