Visitor
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1 Message
Xfinity support - transfer Verizon number
I have been trying to port my number from Verizon to xfinity for over a week now.
There seems to be an issue with the account details or the transfer pin.
After searching the forums it seems as though this is a known reoccurring issue.
Is it possible to “reset” all the info (like the eSIM and IEMI), and then start the port over again?
There are so many eSIMs on both my Verizon phone and xfinity phone.
XfinityJohnG
Official Employee
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3.2K Messages
3 hours ago
Thank you for reaching out to our team about that issue with porting that number over. I will be happy to take a look further into that from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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