Xfinity Support - Xfinity Mobile Return Failure

I purchased and paid in full for a Samsung Galaxy S25+ (256GB) from Xfinity Mobile and was explicitly told it could be returned for a full refund within 14 days. Despite attempting to return the device multiple times within the return window, Xfinity Mobile repeatedly provided contradictory instructions and failed to process the return. Store staff confirmed the purchase but stated they could not refund it and directed me to Customer Care; Customer Care alternately instructed me to reactivate the device, return it in store, or wait for an RMA that was allegedly approved but never issued. These failures occurred despite multiple calls, store visits, and escalation attempts, including assurances from a supervisor that an RMA label would be emailed within 3–5 days. As of now, no return exists in Xfinity’s system, I remain stuck with two devices, and Xfinity has effectively blocked a valid return through internal process failures. I have filed a credit-card dispute solely because no functional return path was provided despite full compliance with Xfinity’s stated return policy.