Xfinity Support

I’ve been handed off to multiple employees via the messaging option on the app and on the phone with no resolution to my issue.

I ordered an Apple Watch through Xfinity and when the box arrive via FedEx, the watch was not inside the box.

My ticket # is

[Edited: "Personal Information"]

If this isn’t resolved my next step will be cancelling all service and contacting my lawyer.

[Edited: "Personal Information"]

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XfinityVictor

Official Employee

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1.7K Messages

6 days ago

TatsNKittyCats Hello, I am sorry you received an empty box. Has your watch concerned been addressed?

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TatsNKittyCats

Visitor

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3 Messages

It has not been addressed yet. I’ve been waiting for a call back for days with nothing.

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6 days ago

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TatsNKittyCats I am sorry, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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6 days ago

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TatsNKittyCats

Visitor

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3 Messages

I sent a message just now

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5 days ago

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Devices

TatsNKittyCats

Xfinity Support

XfinityVictor

TatsNKittyCats

XfinityVictor

TatsNKittyCats

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