Xfinity Support

user_zedxq9, thank you for reaching out and creating a new post. I see you ported out your line, but your device remains locked. As you can read here https://www.xfinity.com/support/articles/eligible-to-unlock-phone, most phones are unlocked after 48 hours of being paid off.

Here are other unlock rules:

- Your phone must be activated for at least 60 days.
- The phone must be paid in full.
- Your Xfinity Mobile account cannot have a past-due balance.
- Your phone cannot be reported lost, stolen, or involved in fraudulent activity.

Can you confirm that all the requirements have been met?