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user_p48j46
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Visitor

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1 Message

10/17/2026 3:21 PM

Xfinity support

"I am being billed $45/month for an unactivated Xfinity Mobile line that I cancelled prior to activation. There is zero data or talk usage on this line because the SIM was never used. I am requesting an immediate corporate escalation to fully cancel this mobile account and credit back the incorrect charges."

I have called Xfinity 2 times regarding this issue, even escalated to a supervisor.

This prac is fraudulent and I demand the mobile account to be cancelled and the money credited back to my Amex.

Question

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Updated 

6 days ago

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XfinityMarshante

Official Employee

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1.6K Messages

6 days ago

Hello @user_p48j46, thank you for taking the time to leave a post. Sorry this remains unresolved after multiple calls, especially when the mobile line was never used. I understand why the continued charges are concerning. We’d be happy to review the account, verify the disconnection details, and help determine the appropriate next steps. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

 

How to send us a direct message: 

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support." 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

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