Frequent Visitor
•
11 Messages
Xfinity unable to unlock my iPhone
I am extremely unhappy with service I am getting from Xfinity. I have two Xfinity mobiles and Xfinity Internet. My internet plan starts at 50$ and now they raised to 135$ (no other plans available for me as per their scammy system). I have two mobile phones with Xfinity with pending device payment on one device and another is fully paid. Xfinity refuses to unlock my phone to transfer numbers. I am ready to pay full amount but still they can't unlock it. If I cancel my internet plan they are going to charge 50$ extra for two lines. I can't port my numbers with out unlocking phones. Its hard to deal with their website and customer support.
XfinityJorge
Official Employee
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1.8K Messages
1 day ago
@dencha1234 Thank you so much for using our Forums and our team is here happy to work with you to make sure we do our best to get those devices unlocked. To get started can you please send us a DM with your full name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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