Xfinity will not give me my transfer pin

Question

How do i get my transfer finhow tget agent to give me my transfer pin, i am 6 hours from store. ?

DreamSayerZ · Answer

To get your Xfinity Mobile transfer (port-out) PIN, log in to your account online or through the Xfinity App and request a security code via text. Steps to Get Your Transfer PIN Sign in: Log into your account on the Xfinity Mobile Website or open the app. Go to Devices: Navigate to the Devices tab and select the specific phone number or line you want to transfer. Select Transfer Option: Scroll down to find 'Transfer your number, cancel this line' and click Learn More. Verify via OTP: Choose the option to send a one-time passcode (OTP) to your active line, then enter and confirm the code. Receive PIN: Xfinity will text your 6-digit security transfer PIN to your phone.

XfinityMarshante · Answer

Hello

user_46dvqg · Answer

I have the same problem.  requested transfer pin 4 times through app, mobile browser, desktop browser, went to a physical store and they had me talk to someone over videochat to fix this and still no pin number.  called customer support, they said nothing they can do.  so what next???? looks like i'll just have to stay on xfinity wireless forever?  FCC has rules about not porting numbers over.  I'll contact them next and see where that goes

Devices

user_6dmln9

Xfinity will not give me my transfer pin

DreamSayerZ

XfinityMarshante

user_46dvqg

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