2 Messages
Xfinity won’t unlock my fully paid iPhone
Apparently my family had a debt after they left xfinity. They were on an automatic payment plan and yet it wasn’t paid off. I paid the amount last week. I waited the allotted 72 hours+24 hours+ the now 24-48 hours! Xfinity still hasn’t unlocked my phone! Xfinity is deceiving their customers into paying off old family debts and leaving us with nothing! My iPhone is pretty new and 100% paid off. How did anyone else deal with this? And did you ever get it unlocked?
XfinityBradM
Official Employee
•
655 Messages
6 months ago
Hey there, @user_m84uim. Our team can get a ticket created to have one of our Xfinity Mobile Specialists reach out to provide assistance. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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