Visitor
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1 Message
XfinityBilling
I spoke with 3 agents today and got nowhere. First guy was completely rude talked to me like I was nobody. I’ve been with Xfinity for 7 years and never had that experience ever. 2nd lady helped me so what try to fix my problem but lied about the repayment plan for my bill. And 3rd lady was going around everything I was saying to her about my bill. I’m devastated with the way I was treated today, My phone also went into S0S mode and I couldn’t use it for a whole day. I asked for my account to get credited, a guy back in September also set me up with the wrong repayment plan. My bill for this month was 211 when it’s always 158.
XfinityJeffB
Official Employee
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886 Messages
9 days ago
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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