Visitor
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1 Message
You guys have a team of people that I believe don’t even know they work for xfinity
I got a iPhone 17pro max about 6 months back and was trading in my 13 pro max I beaver received a label then I go to the store and they say it can’t be dropped off and to be honest I have my own life to live I can do your jobs for you from there my bill sky rocketed 259 dollars a month for 2 phones and “free” iPad you sucked me in to but that’s whole other story of scams but anyway I talk on the phone last Tuesday 2/24/26 with someone they told me I could bring my phones in and have labels printed to have them sent back because they told me that my bill was gonna stay at what it was nothing would be taken care of so I said I want out so I can get with a company that has any sort of customer service and not to mention and kind of reception anywhere so I go get us new phones at a company willing to take care of it’s customer and per instructions from an xfinity employee I went to the store to turn in said devices and was told no they will not take them but there is an option to have it done but they “reviewed” my account and they won’t take them so now they want me to pay monthly for these phones that I’m not gonna use they have no service hooked to them just gonna send me a bill phone device that there team said they would take before I went and got new ones but here we are like 50th time I have been fail by xfinity and am over it
user_dcfd2d
Visitor
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2 Messages
8 days ago
Consider yourself lucky that you still have your old device. I was tricked into sending the device in myself using an envelope that an xfinity employee gave to me specifically for that. I found it odd that they kept packaging for the customer to send the device in themselves but the employee isn't allowed to take it right there. I should've questioned it and passed on it, but i wanted the phone. I never thought the old phone would reach the destination but never be received. So i basically bought a new phone and gave away my old one which was only 2 years old. Crooks.
' it
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XfinityAdrienne
Official Employee
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1.8K Messages
7 days ago
Good Morning, @user_udxwto! Thank you so much for taking a time to reach out to us here on the Xfinity Forums. I do apologize about the experience with the devices, and Xfinity Mobile. I would be more than happy to dive into the details and ensure we get your concerns resolved. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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