1 Message
Access denied
Cannot sign in on app
shows I have 2 accounts
the one which is correct :
[Edited: "Personal Information"]
1 Message
Cannot sign in on app
shows I have 2 accounts
the one which is correct :
[Edited: "Personal Information"]
XfinityMarcus
Official Employee
•
1.4K Messages
3 months ago
user_z90g8q thank you for using the Community Forums page to reach out. I understand you have had some concerns signing in to the app. Let's get a better idea of what's going on together. Send us a direct message with your full name and complete service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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