Regular Visitor
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7 Messages
Access email iPad
Having a strange issue. I have setup Xfinity Email to all my apple devices. For some reason on my iPad only, it keeps saying it can't retrieve my emails. Says account error. On my phone and MacBook I have no issues. I tried restarting and reinstalling the email credentials on the iPad with still the same error. Any ideas?
XfinityTy
Official Employee
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376 Messages
6 months ago
Hello @mnk716! Thank you for reaching out to our team of experts on Forums. I apologize that you have experienced issues with retrieving your emails on your iPad. You can find specific instructions in this link that will advise how to properly set up retrieving emails on your devices, including your iPad: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email. I hope this helps! Please let me know if you continue to run into any issues.
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