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user_qx2qdh
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3 Messages

Saturday, March 8th, 2025 3:51 PM

Access Older Emails

I suddenly can no longer access emails older than a month on my comcast.net email address. I saw the email I was looking for, opened it, and it suddenly went away. I now cannot search for older emails or scroll back longer than a month. I cannot access any sort of customer service. I could see them earlier, but now they are all gone. 

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Updated 

1 month ago

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XfinityArmand

Official Employee

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2.1K Messages

1 month ago

Thank you so much for taking the time to reach out to Xfinity Support @user_qx2qdh!  We are so glad to hear from you and want to assist in any way that we can to address your email concerns.  No worries!  We also acknowledge your difficulty in reaching customer support and are here to help in any way that we can to get things ironed out for you.  Can you tell us how you regularly access your email?  Are you using a 3rd party app or are you logging into the website?

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user_qx2qdh

3 Messages

I access it every day. I try to log in online through xfinity once a month. I use two different 3rd party apps. One on my phone and another on two different PCs. I was using Thunderbird on my PC when I saw the emails disappear. I then checked on my phone and xfinity online and they were gone from there as well. I keep my settings for 3rd party apps to retain emails on the xfinity servers and to not delete old emails.

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1 month ago

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XfinityArmand

Official Employee

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2.1K Messages

Okay got it!  Thanks so much for that clarification.  Do you log into the website to see if the older emails are there @user_qx2qdh?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_qx2qdh

3 Messages

@XfinityArmand​ The older emails are not on the website either. I cannot find them anywhere. They are not in archive or trash.

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1 month ago

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XfinityJorge

Official Employee

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2K Messages

 

user_qx2qdh Thank you for the response and for being proactive. Allow us the change to take a deeper look into this. Can you send us a DM with your full name and service address?

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

user_apuhlm

10 Messages

1 month ago

My Sent email is gone, as well. I cannot access any messages for January 2025, the whole year of 2024 and 2023, except January of 2023. They are all gone from their server, according the the customer support, and cannot be retrieved. See attached.

 

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