1 Message
access to email
Can Not access email. Get stuck in loop by clicking on links only to be sent to original screen. Do not know how to fix issue. Everything was fine yesterday (10/23/2024)! HELP!!!!!
1 Message
Can Not access email. Get stuck in loop by clicking on links only to be sent to original screen. Do not know how to fix issue. Everything was fine yesterday (10/23/2024)! HELP!!!!!
XfinityJamesC
Official Employee
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1.7K Messages
28 days ago
Greetings, @user_tcp113! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but you have definitely come to the right place for assistance.
Are you able to log in to your 'My Account' portal (https://customer.xfinity.com), or is that where you're getting the loop? Have you tried using an incognito browser window?
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user_ohks6d
1 Message
28 days ago
I was finally able to get someone on the phone.. Appears my account was inadvertently purged.
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EG
Expert
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107.1K Messages
28 days ago
The concern is not "accessibility / disability" help related. Topic moved here to the proper help section.
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