Accessing Comcast email

Every time I click on the 'check my email' link it sends me back to a support page that then tells me to go back to my account link and select 'check my email' which sends me right back to the help page and not my inbox

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Latoque

Expert

•

29.6K Messages

3 months ago

Try clearing your browser's history, then close out the session and reopen it in a new one. Or, try using another browser and see if that does it for you.

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user_i2vbs4

2 Messages

I tried this and got sent into the same loop unfortunately. Any other ideas?

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3 months ago

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XfinityJorge

Official Employee

•

1.7K Messages

user_i2vbs4 Thank you so much for using our Forums. We are sorry to hear that you are having these email issues and our team is here to work with you. Can you send me a DM with your name and address so we can see what is going on? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 months ago

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user_i2vbs4

Accessing Comcast email

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