3 Messages
Accidentally set up "Email Safe List"... lost all emails since Jan 9th. Please HELP
So I thought I was allowing a previously blocked email to be able to come through now by setting up XFINITY EMAIL SAFE LIST but didn't realize that limited my incoming email to ONLY the one email addy I put in it! So I've not gotten ANY incoming emails since Jan 9th! I found an article here: https://forums.xfinity.com/conversations/email/email-accident-safe-list/638d541d39eb3658cfbbabae where Xfinity can email a list of the email addresses and headers from the emails I lost. Or maybe there is way to resend them all to me now that I've fixed the issue? Could someone from Xfinity please respond with any options I have to recover those emails lost?
Than you, John
P.S. The last email I received was at 1:34 pm on January 9th, 2024.
CCDanielB
Official Employee
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252 Messages
10 months ago
@user_2ejdmq Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
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XfinityDaveL
Official Employee
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190 Messages
10 months ago
@user_2ejdmq I sent you a private forum DM a moment ago, can you look at it when you have a moment?
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XfinityDilary
Official Employee
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1.8K Messages
10 months ago
I'm glad our CSA team was able to help with your email concerns, @user_2ejdmq. If you need anything else, don't hesitate to create a new public post.
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