1 Message
account suspension alert
Hi, this is Tom [Edited: "Personal Information"], asking a question for John [Edited: "Personal Information"].
It is possible that John (or maybe his wife) responded to a "account suspension alert" email, changed a password, and now he says he hasn't received any emails for a few days. There is a "cannot sync" problem with Outlook.
We have tried clicking on the "Send/Receive" circular arrows icon, but nothing happens
I tried sending him an email at "[Edited: "Personal Information"]" but he never recieved it, and I never received a notification saying that it bounded back, or anything.
Can you check to make sure that John's account is still active? Maybe he needs to reset a password again? Do you have any advice on how to proceed?
Thanks,
-Tom [Edited: "Personal Information"]
John [Edited: "Personal Information"] (he's sitting here right next to me, making sure that I'm explaining things correctly).
Again
Expert
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31.4K Messages
29 days ago
@user_jlrvi3
John needs to be the one posting here, in all honesty.
John needs to sign in to webmail. https://connect.xfinity.com/appsuite to check his email.
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XfinityJeniece
Official Employee
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3K Messages
28 days ago
Hey there, user_jlrvi3, thanks for reaching out through Xfinity Forums. Did you see the message from our Expert, and were you able to have John try that link? Is he still having issues with his email? Has he tried resetting the password?
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