Adding Comcast email account to iPad - “Comcast Unavailable” message

I cannot add my Comcast email to my iPad. 12.9” iPad Pro w/ latest iOS update completed

HOW I’VE TRIED TO DO IT: I select “Add Account”, enter correct account information, then tap “Next”. The message “Looking Up Account” and “Verifying” appear briefly, then the “Comcast is currently unavailable” message appears.

PLEASE NOTE - Troubleshooting steps I have already tried and have not worked:

Resetting network connections (General -> Transfer/Reset -> Reset Network Connections)
Turning Off VPN (General -> VPN/Device Management)
Changing to POP and resubmitting
Restarting iPad

Thanks for your help.

Responses

XfinityVictor

Official Employee

•

892 Messages

4 months ago

user_1886eh Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

0

Mike-Conover

Visitor

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1 Message

3 months ago

For some reason I cannot re-connect Comcast email to my iPad. I keep getting “Comcast unavailable” error message

3

0

XfinityJosephA

Official Employee

•

1.4K Messages

Mike-Conover have you tried logging into www.Xfinity.com to make sure your username and password are active and accurate. You may also need a password reset.

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3 months ago

0

Tlev55

Frequent Visitor

•

13 Messages

Anyone find a solution? I’m having same issue. No problem on my iPhone but cannot add to my iPad Pro

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2 months ago

0

XfinityGabby

Official Employee

•

1.5K Messages

Hello, @Tlev55. We appreciate you reaching our team regarding the email concerns. Are you getting an error message when trying to add your email?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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U

user_dn61kq

1 Message

5 days ago

Has anyone gotten a straight answer to this question. Same issue here.

1

0

XfinityGabriel

Official Employee

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1.9K Messages

user_dn61kq, Hi there! Thanks for reaching out. I definitely understand the importance of accessing Comcast email on an iPad. As an Apple user myself, I can relate to how inconvenient that is caused. I am so sorry to learn about this experience with getting that error message. You've reached the right place. We are a team of specialized experts dedicated to providing solutions to email concerns such as this over social media. We can help. To further assist, would you mind sharing some more details of what's going on? Are you able to access the email directly from our website here at this link? Have you also checked if the third-party email access is turned on when accessing the email directly from our website? Here are the steps on how to check at this link here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 days ago

0

Email

user_1886eh

Adding Comcast email account to iPad - “Comcast Unavailable” message

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