Adding email to my computer app

Hello, @user_1sp209, and sorry for the inconvenience setting up your email. Are the devices you and your wife using different brands? Let me know if any of these steps differ from what you did. 

To set up your Comcast email in Outlook, follow these steps:

1. Open Outlook and select File, then Account Settings.
2. Choose your Comcast email account and click Change....
3. Confirm the account type is POP and click More Settings.
4. In the Advanced tab, check Leave a copy of messages on the server and click OK.
5. Select File, then Add Accounts.
6. Enter your Comcast email address and password, then click Next.
7. The account will be configured via IMAP; click Finish.

For more details, refer to .

For more details see: https://www.xfinity.com/support/articles/pop-imap-microsoft-outlook

To set up your Comcast email on an iPhone, follow these steps:

1. Go to Settings and tap Add Account.
2. Select Other and then tap Add Mail Account.
3. Enter your Comcast email account details and tap Next.
4. Enable Mail and Notes on the IMAP screen, then tap Save.

Ensure that in Account Settings, under Incoming Settings, the Delete from server option is set to Never to retain emails on the server.

For detailed settings, refer to the appropriate documentation.

For more details see:

• https://www.xfinity.com/support/articles/pop-imap-iphone
• https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

Also, when opening outlook for the first time, it takes you to set up. My email defaults into the request. Then I put in my password. After that, it “thinks” for a while then tells me my user name and/or password is wrong. 

since I’m in on the Internet page and Xfinity app with those credentials, I don’t know why outlook can’t use them.