Visitor
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6 Messages
adding existing xfinity account holder to my xfinity account as a user
Elderly Mom has an account with a ***@comcast.net email. She is moving in with me and canceling her xfinity account at her old home. Can I add her existing email address to my account as a 'member' user (1 of my 7 allowed) ? She wants to keep her existing email address
thanks in advance!
Accepted Solution
Latoque
Expert
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29.6K Messages
1 year ago
@Jackaroe
There is really no need to "add" her to your account. Even though she will no longer be a paying Comcast customer herself, she can keep on using her email as usual.
See here:
https://www.xfinity.com/support/articles/email-only-faqs
And here:
https://www.xfinity.com/support/articles/using-email-only
This policy was adopted by Comcast about five years ago I think.
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Accepted Solution
Andyr1
Gold Problem Solver
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7.9K Messages
1 year ago
General summary: As long as you keep accessing the email every few months, it will remain active.
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MikeB39A
Problem Solver
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595 Messages
1 year ago
Sign in to xfinity.com as the Primary user. Click the Account icon and then click Account and Identity. Click Add someone new underneath the list of current users.
Note: If you don't have other users on the account already, click Invite friends and family.
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Jackaroe
Visitor
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6 Messages
1 year ago
Thanks all! Appreciate the help
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BruceW
Gold Problem Solver
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26K Messages
1 year ago
And yet, it's not a bad idea. See, for example, https://forums.xfinity.com/conversations/signin-and-account-management/cant-access-secondary-email/656f7a9bcc3f661cfc862457.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityJoshuaG
Official Employee
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331 Messages
1 year ago
Hi, @Jackaroe ! The great news is that she can keep her email active by just logging in at least once at least once in the 90 days prior to disconnection. We have a great link here that should help out a bit.
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precious10
New Poster
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3 Messages
10 months ago
I just opened an xfinity account using my mothers email address but i want to set up the new account # i have on the bill as it came yesterday. How can I do that so the account sign in is in my name [Edited: Personal Information]
(edited)
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