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user_fi7v97
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Friday, January 19th, 2024 7:33 PM

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Additional email name emails not available.

When I log in to xfinity with a secondary account and try to look at the emails, I see the emails from the primary account instead.

I am unable to connect to the email account with Microsoft Outlook. I am able to connect to it with my cell phone application.

All 3 of my "comcast.net" email addresses have frequent connectivity issues from Microsoft Outlook. I have 9 other email addresses from other providers and NONE of them have issues.

Edit:

Sorry, forgot a detail: The account worked until 12/23/2023 on Outlook. I do not know when it messed up on the Xfinity website.

Also, items sit in the Outbox of Microsoft Outlook for several hours before being sent. No explaination.

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10 months ago

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10 months ago

@user_fi7v97 

When I log in to xfinity with a secondary account and try to look at the emails, I see the emails from the primary account instead.

I am unable to connect to the email account with Microsoft Outlook. I am able to connect to it with my cell phone application.

All 3 of my "comcast.net" email addresses have frequent connectivity issues from Microsoft Outlook. I have 9 other email addresses from other providers and NONE of them have issues.

Edit:

Sorry, forgot a detail: The account worked until 12/23/2023 on Outlook. I do not know when it messed up on the Xfinity website.

Also, items sit in the Outbox of Microsoft Outlook for several hours before being sent. No explaination.

From the website make sure you log out of the primary email and then log in to the secondary.  I wish that I could help with Outlook but I haven't seen it in years, since I use Thunderbird instead.  Also, as a general rule we don't troubleshoot 3rd party clients.

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user_dgh56m

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The problem is with Outlook is on the Xfinity end. The error message says disconnected by Server during updates and then it works intermittently for the 2 addresses that work. Except the 3rd address, which cannot connect with Outlook, even though my phone is connected and can see the emails.

Regarding this 3rd email address seeing the primary's email instead of its own... I did a reboot of my laptop and logged in as the secondary immediately and it connected to the emails of the primary.

These are both Xfinity issues.

Edit: I joined as the 3rd email address since I was logged in...

(edited)

10 months ago

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