1 Message
After changing passwords I can receive, but cannot send emails.
After changing passwords due to the hack, I can no longer send emails. I can receive, but cannot send. Now saying SMTP server off-line.
1 Message
After changing passwords due to the hack, I can no longer send emails. I can receive, but cannot send. Now saying SMTP server off-line.
XfinityJorge
Official Employee
•
1.7K Messages
11 months ago
Hello @user_r3ljsc thank you for using our Forums to contact our Xfinity Support Team. I am so sorry to hear about these email issues you are experiencing, that would be frustrating. You have reached the right place, and we would be more than happy to help in any way I can in getting to the root cause of the issue, and in getting you back on track again. To get started, could you please send our team a direct message with your full name and full address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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