ALL INBOX emails have disappeared!

@user_7681a2 I use my email everyday for important communications, and can definitley understand how impactful it can be to have them all deleted. This is definitley something we want to help get corrected for you! Have you checked your deleted folder to make sure nothing was sent there? Are you able to send our emails that others can properly receive?

I feel your pain.  We used to be Comcast customers for almost 20 years but canceled about 1 year ago.  Because many of our friends, family and in many cases businesses communicate with use through our comcast.net email address, we were told by Comcast that we can continually use the emails service even though we are not an active customer.   About 1 year  after we had canceled our subscription, we noticed all of our Inbox emails were deleted and several weird folders were created with names containing "xx-recovered-lost-folder-xxx" within.  These folders don't have much in them except for about 50 random old emails.  The deletion of our inbox emails and creation of these strange folders was not by our doing but rather Comcast performing some sort of server maintenance.  We were able to restore 900 emails "inbox" from the trash folder back to 1/24/24 but everything from 2006 thru 1/24/24 is gone.  After spending approximately 8 hours on the phone with Comcast Level 1 and Level 2 support, we are now being told that they can not do anything without us becoming an Active account and/or allowing a known Active account users of Comcast e-mail to link our email to theirs.  Is Comcast trying to win back customers by forcing then to re-subscribe in order to conduct the level of diagnostics required?  In an age of privacy, suggesting that we somehow acquire permissions to link our email to another account is also ludicrous.   Of course all of this with no guarantees to any sort of positive outcome or rick to the link email account owner.  What kind of business does things like this.