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stuman2236
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9 Messages

09/17/2026 3:15 PM

All my Email going to the spam folder.

All emails are going into my spam folder.
I tried adding filter settings but that did not help.
I deleted all the filter settings and emails continue to go to spam.
What to try?

Thank you!

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3 days ago

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XfinityEricB

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3.7K Messages

6 days ago

 

stuman2236 Thanks for reaching out to us about your emails going to spam. To confirm is this happening with the email settings through our website or app, or are you using a 3rd party app like Outlook that its happening on?

 

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stuman2236

Visitor

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9 Messages

I deleted all the filters. After 24 hours all seems ok now.

Thank you,

Stuart

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6 days ago

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XfinityMarshante

Official Employee

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1.5K Messages

Hello @stuman2236, thank you for the update. Just to make sure the issue is fully resolved, let’s allow a few more days to pass and see if deleting the email filters resolved the problem. I’ve set a reminder to follow up with you on Tuesday to see how things are going. How does that sound?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 days ago

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stuman2236

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9 Messages

Thank you so much for your help.

Stuart

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6 days ago

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XfinityEricB

Official Employee

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3.7K Messages

 

stuman2236 How has the email been doing since we last spoke with you here?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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3 days ago

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stuman2236

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9 Messages

Seems to be working ok now. Thank you!

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3 days ago

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