All my saved emails have disappeared

I have lost all my saved emails dating back to 2021. No way to recover them seems to be possible. I have had the same Comcast email for as long as I can remember, but when I go on the website, everything is just gone. I am still getting emails at the same email address, but cannot find anything saved. It seems like this has happened to other users and many report they are just gone forever???

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XfinityRaf

Official Employee

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1.1K Messages

28 days ago

Good afternoon @user_rs24pw. Were you recently sent a notification that your XFINITY email would be moving over to Yahoo?

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user_rs24pw

Visitor

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3 Messages

I don't think so...if it was, what email address would it have gone to???

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28 days ago

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XfinityAlyssaA

Official Employee

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2.1K Messages

Great question, @user_rs24pw, it would have gone to your Comcast email address.

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28 days ago

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user_rs24pw

Visitor

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3 Messages

So there is no answer/solution to this problem???

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13 days ago

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XfinityNatalie

Official Employee

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213 Messages

Did you have a chance to check through the spam/junk folder to see if the email regarding your migration terms acceptance is still there, user_rs24pw? Once the terms are accepted, most saved folders and emails are successfully migrated, with only a few exceptions. You can learn more at the XFINITY Move to Yahoo Mail FAQ.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 days ago

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user_dm8h20

Regular Visitor

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8 Messages

8 days ago

My email saved folders have lost years of saved emails. Some now only hold 2024 to present. Dave

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XfinityEmilyB

Official Employee

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2.2K Messages

user_dm8h20 Thank you for reaching out so we can investigate the missing Emails that were in your saved folders. Are you accessing your Xfinity Email account from our website or through a third party Email application? What troubleshooting steps have you tried so far?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 days ago

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user_dm8h20

Regular Visitor

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8 Messages

I access directly from Comcast/xFinity. The file most interested in is called Lake Wenatchee House and the oldest email is date 7/24. That file should have documents back to at least to 2019 or 2020.

The issue is random . Some files are ok and some just say No Mail.

I have no idea how to trouble shoot this issue.

Thanks, Dave

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2 days ago

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Email

user_rs24pw

All my saved emails have disappeared

XfinityRaf

user_rs24pw

XfinityAlyssaA

user_rs24pw

XfinityNatalie

user_dm8h20

XfinityEmilyB

user_dm8h20

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