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vayankee1
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30 Messages

Monday, August 11th, 2025

All new emails going directly to Trash.

Last week a tech rep at Xfinity said he rest a server so that my emails would not go to Trash. Yesterday the emails are again going to trash. I have no filters set up.

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2 months ago

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XfinityJosephA

Official Employee

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2K Messages

2 months ago

Hello, @vayankee1 thanks for sharing this email issue with us. Are you able to confirm a few more details with us? Are you seeing this issue happen using a mail client such as Outlook, or Apple mail? Or are you using your Comcast.net email when signing into https://www.xfinity.com/email.

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vayankee1

Contributor

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30 Messages

Thanks for your reply. Yes, I am seeing this happen in Outlook. And it is happening in xfinity.com/email as well, your message included.

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2 months ago

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XfinityAdrienne

Official Employee

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1.6K Messages

That is certainly strange, and I do apologize that it is happening again @vayankee1! We would be more than happy to help with further troubleshooting. Can you please send us a DM to get started?

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pen and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

A "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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vayankee1

Contributor

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30 Messages

I will try that. Thanks!

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2 months ago

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vayankee1

Contributor

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30 Messages

I have sent a description of this problem to Xfinity Support as you suggested.

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2 months ago

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vayankee1

Contributor

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30 Messages

Email to my inbox has bee restored. Thanks. What was the problem?

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2 months ago

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user_15094c

Visitor

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1 Message

2 months ago

Can’t get email since June 16. And can’t download the app

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XfinityArmand

Official Employee

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2.4K Messages

Hello there @user_15094c!  Sorry to hear about the issue you're running into.  We are glad to take a closer look at this for you.  Please feel free to shoot us a private message with the details so that we can get started. 

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

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