U

Visitor

 • 

3 Messages

Saturday, June 3rd, 2023 12:57 AM

Closed

All of my email since May 5 is missing except for what arrived in the last hour.  I'd really like to get it restored.

All of my email since May 5 is missing except for what arrived in the last hour.  I'd really like to get it restored.

Contributor

 • 

31 Messages

2 years ago

Yesterday I experienced the same exact problem, except I was missing all of my messages since May 10.  However, after a few hours they were restored.  I hope yours come back as well.   Here is my thread:  https://forums.xfinity.com/conversations/email/all-of-my-emails-from-the-past-23-days-have-vanished-from-my-account/647a79ce27f9157f6ffb8678

Official Employee

 • 

1.9K Messages

2 years ago

Hello @user_baadae. Were you checking the email in a client based platform or direct via web browser? Thank you for reaching out. 

Visitor

 • 

3 Messages

2 years ago

Email is gone from Comcast Web based email, Outlook client and Apple mail client.  It appears some sort of "roll back" to May 5 has occurred on the Comcast server side. Some crucial messages are missing so please restore.  Thank you!

Official Employee

 • 

1.9K Messages

2 years ago

We can easily do a deeper dive.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Visitor

 • 

3 Messages

@XfinityThomasB​ 

First time I've done this -- where is the peer to peer chat icon?

forum icon

New to the Community?

Start Here