Astrahl's profile

Regular Visitor

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3 Messages

Tuesday, June 17th, 2025

All of My emails in my in box disappeared

On June 15th my email were in my inbox and in the afternoon they disappeared not to be found in the trash folder! Please help me I need these restored

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Official Employee

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2.2K Messages

2 months ago

Good evening @Astrahl, and thank you for reaching out on our Community Forums with your email issues, we appreciate it. To confirm, are your emails still missing? 

 

Regular Visitor

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3 Messages

My emails are still missing! You haven’t sent and solution 

Official Employee

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2.4K Messages

@Astrahl

Thanks for reaching out to us, this link https://www.xfinity.com/support/articles/recover-deleted-email  has great information on how you can recover lost or missing emails. Also  when you access your email are you going to our website https://login.xfinity.com/login or have you tried jumping on our Xfinity app going to the search section and type in check e-mail?

 

Also if you're checking your e-mail through a third party e-mail app if you have recently or ever changed your Xfinity password, you'll want to make sure you've changed the password on your third party e-mail application.

 

Let me know if the information I've provided helps you in recovering your emails

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

4 days ago

I logged into webmail two days ago, and my Inbox was nearly empty and all of my personal folders have disappeared.  I checked the trash, and it was empty, and I clicked the "hide folders" several times switching back and forth.  Still only the most recent emails in my Inbox since I checked two days ago, and my folders are still missing.  What happened?  This was, I believe, the day before Xfinity said there would be system maintenance during the early morning hours.

4 Messages

Earlier this AM I had over 100 emails in my box--compared to the 500+ of several days ago, but now I just went back to my Inbox in webmail and there are only five emails there.  The search box is empty, my personal mailboxes are still missing, and I am looking at the Inbox.  What is going on with Xfinity Mail?

Official Employee

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2.8K Messages

Hello, @user_9c2sei sorry to have read you are missing emails. Have you been able to follow the advice of @XfinityOrlandoM  to recover them? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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