Hello, @suedes5 thank you for taking time to create a post. You've contacted the right place for assistance, and want to help you find the communication you're looking for. I was able to find this great document from our website, that has some easy to follow steps with recovering emails: https://www.xfinity.com/support/articles/recover-deleted-email
Please let me know if that was helpful with recovering the email you're looking for.
@XfinityJustinC wrote: "... some easy to follow steps with recovering emails ..."
Unfortunately, the instructions in the article do not appear to work for mobile devices. At least, they don't apply to my Android phone. For users working with a phone or a tablet, how might they use the Recovery function?
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
@BruceW thanks for bringing this to our attention. I'm not finding any documents with Android specific steps, but attempted those on an Android device and noticed they don't work like you pointed out. It looks like at this time, Android devices aren't compatible with recovering emails trying these steps. Using a different device such as a laptop or computer would be the best route for an Android user.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
MikeB39A
Problem Solver
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668 Messages
2 months ago
Steps to retrieve an Xfinity email:
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Latoque
Expert
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29.6K Messages
2 months ago
@suedes5
You could also try running a search for it from the search pane at the top of your folder pane. I'm assuming you are on a desktop or laptop computer?
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XfinityJustinC
Official Employee
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1.1K Messages
2 months ago
Hello, @suedes5 thank you for taking time to create a post. You've contacted the right place for assistance, and want to help you find the communication you're looking for. I was able to find this great document from our website, that has some easy to follow steps with recovering emails: https://www.xfinity.com/support/articles/recover-deleted-email
Please let me know if that was helpful with recovering the email you're looking for.
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BruceW
Gold Problem Solver
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26.3K Messages
2 months ago
Unfortunately, the instructions in the article do not appear to work for mobile devices. At least, they don't apply to my Android phone. For users working with a phone or a tablet, how might they use the Recovery function?
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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