Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_hrs1e7
1st Topic

1 Message

Tuesday, June 25th, 2024 5:31 AM

An error occurred inside the server which prevented it from fulfilling the request.

Please help. I cannot search my email, I only receive the error: An error occurred inside the server which prevented it from fulfilling the request.

Question

 • 

Updated 

2 months ago

91

4

0

Was this helpful?

cntry2go

Visitor

 • 

1 Message

5 months ago

I too am getting this same message and I am logging directly into my email via xfinity.com

3

0

user_catvwh

1 Message

@cntry2go​ I am having the same issues on my PC although I can create messages and send from my phone.  I have tried deleting cookies and switching browsers.  

Like

Reply

5 months ago

0

XfinityDena

Official Employee

 • 

2.5K Messages

@cntry2go I am sorry to hear of the message you are getting. Have you cleared cookies and cache on your device? Have you tried to update your password recently? xfinity.com/password 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 months ago

0

XfinityThomasC

Official Employee

 • 

2K Messages

Hello, @user_catvwh are you able to access your email on Xfinity.com? You can use this support articlehttps://www.xfinity.com/support/articles/sign-in-to-email-or-voicemail-on-xfinity for instructions. Verify that the third-party email client access is enabled in your settings. https://www.xfinity.com/support/articles/third-party-email-access

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 months ago

0

Sissygirl99

New Poster

 • 

3 Messages

5 months ago

Same issue here on 2 of our accounts

3

0

sparky3460

Visitor

 • 

3 Messages

Getting the same response, cannot receive my emails!

Like

Reply

5 months ago

0

XfinityEmilyB

Official Employee

 • 

1.7K Messages

@Sissygirl99 Welcome to our community forum! Thank you for reaching out to my team so we can help with the Email issue you're having. What troubleshooting steps have you tried? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 months ago

0

XfinityPeterH

Official Employee

 • 

1.5K Messages

@sparky3460 Not being able to get your emails would be frustrating. What method are you using to access your email? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 months ago

0

XfinityRaul

Official Employee

 • 

1.6K Messages

5 months ago

@user_hrs1e7 Thank you for making us aware you're getting this error message when searching for something within your email. I've received your Direct Message so let's continue our conversation in a private setting.

0

0

user_o5q7p0

1 Message

2 months ago

I am able to access email. But, I get the Error Message: An error occurred inside the server which prevented it from fulfilling the request.
Then, I have to "edit" multiple drafts, before the email sends.
I am constantly deleting the Drafts folder, as these multiple attempts accumulate in the Drafts folder.

This has just started in the last week.

0

0

forum icon

New to the Community?

Start Here