Assistance Managing Multiple Xfinity Email Address and Two Step Verification

I have more than one Xfinity email address and would like to know if there is a way for me to view emails from both addresses by logging into my primary email account. Currently, I have to log in and out of each account separately. If possible to manage emails for both addresses from one login, I'd also like to know if I can choose which email address I respond from.

Additionally, I am trying to set up two-step verification for both email addresses. When I attempted to enable two-step verification for the second email address, I received a notification that the phone number is already on file. It seems Xfinity does not recognize that the same phone number is linked to multiple email address under the same user. Is there a way to resolve this?

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Accepted Solution

Again

Expert

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31.4K Messages

4 months ago

Moved to the Email Forum as this is not Guidelines related.

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XfinityAlyssaA

Official Employee

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1.8K Messages

4 months ago

Good afternoon @diane506 and thank you for reaching out on our Community Forums, we appreciate it. You can try linking your accounts by following the instructions listed here https://www.xfinity.com/support/articles/switching-between-multiple-accounts.

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diane506

Frequent Visitor

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9 Messages

Thank you for the directions, but I do not think the directions work or do not apply to my situation as to how to link multiple existing Comcast email addresses. Additionally, the directions did apply to my second question about how to have two-step verification for two Comcast email addresses on the same account with the same phone number.

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4 months ago

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XfinityRaf

Official Employee

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853 Messages

At this moment, there is no way to view emails from your XFINITY accounts under one account. For something like that, you would need a third party client like Outlook or the default email app on your smart device. You can find the steps here https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email. For your second question, you cannot use the same number to set up the authentication on two different accounts. Hope that helps, and please let us know if you run into any issues setting up the third party client.

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4 months ago

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diane506

Frequent Visitor

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9 Messages

Thank you XfinityRaf for your assistance.

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4 months ago

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XfinityRichard

Official Employee

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1.8K Messages

You are most welcome, @diane506 It was a pleasure assisting you! Are there any other service or account concerns I can assist you with today?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 months ago

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diane506

Assistance Managing Multiple Xfinity Email Address and Two Step Verification

Again

XfinityAlyssaA

diane506

XfinityRaf

diane506

XfinityRichard

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