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chasbox
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Rousing Reactor

Contributor

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145 Messages

Thursday, May 1st, 2025 2:24 PM

auto forwarding Xfinity email

Hi  I set it up according to directions  and does not work at all. Trying to forward to my Gmail account. I can do it one at a time but who wants that. What do you think.

Thank you

Question

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Updated 

19 days ago

 • Edited

69

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XfinityRoberto

Official Employee

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1.7K Messages

21 days ago

Hi there, @chasbox. Thank you so much for reaching out to us here on our Forums page. You are in the right place and we are happy to assist you today. What error message or error code are you getting when trying to forward your emails?

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chasbox

Contributor

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145 Messages

21 days ago

Hi  No codes or errors  I have Auto forwarding checked and my Gmail address listed It just doesn't work.

Thank you

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XfinityRoberto

Official Employee

 • 

1.7K Messages

Thank you so much for the clarification. May I have you check your setting and make sure they match with this setting on this link Auto Forward an email — Xfinity Email help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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21 days ago

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chasbox

Contributor

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145 Messages

Done exactly like that.   I did it more than once. Still set like that. Not working

Thanks

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19 days ago

0

XfinityBillie

Official Employee

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3.3K Messages

 

chasbox Thank you for confirming that you have set up the email forwarding according to the directions and confirming that you can see it is still set up correctly according to the directions in that link. I'd like to try some more email specific troubleshooting. Please send us a DM to Xfinity Support with your full name and address to get started.


To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

19 days ago

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