Hello, @115834. Thanks for reaching our team on Forums regarding your email filter rules. When you access your Filter Rules in the settings section of the Xfinity Connect portal, do you see your filters listed in a disabled status? In addition, are you seeing the rules removed when trying to access it in different devices?
Filters are appearing and working properly. I just want to back them up, and it appears that Xfinity has no way to do that. Is that correct, or am I missing something?
Awesome. Glad to hear it, 115834! You are correct. We only have the option to save and not back up the email filters like in the following link here. How does this sound?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@115834 I'm sorry to hear we have disappointed you. We will share your feedback for backup filters. As a friendly reminder you can also share your feedback for our all products and services through the Xfinity App.
Did you have any additional questions or concerns for us today?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityGabby
Official Employee
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1.5K Messages
1 month ago
Hello, @115834. Thanks for reaching our team on Forums regarding your email filter rules. When you access your Filter Rules in the settings section of the Xfinity Connect portal, do you see your filters listed in a disabled status? In addition, are you seeing the rules removed when trying to access it in different devices?
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