"blacklist" blocked email?

Comcast/X is passing the buck here...we spent an hour with chat and another 1/2 w.a "advanced security" rep on phone, who tried to convince us it was Apple computer or our carrier (NOT COMCAST...we just kept the mail address)! We got off the phone with this pass the buck "help" and saw a new pop up when we tried again "THE SERVER AT COMCAST XFINITI IS PLACING A TEMPORARY BLACKLIST ON YOUR ACCOUNT!"

How can a trained pro be made to come up with pat answers instead of escalation. I have tried to send this in a direct message or other written format, but there is NO way to do so online in USA! Guess I'll be using Comcast's favorite and most advanced method, a snail letter to their Phila H@ and the dep't of communications.

P.S we do have outlook but its not mirroring comcast email, only serves as a mobile conduit to get email forwarded from Google to a mobile watch. I don't use a VPS, although Google 1 gives me that option, and the NODNS.com site showed me three net addresses that it said were blacklisted and associated with my dns? I don't even know what that means, but clearly Comcast loves kicking me out of the support court b/c I'm not a paying customer.....

Responses

jjohart

Visitor

•

22 Messages

11 months ago

Forgot to add...we can see email rec'd and send from the comcast internet site (on Mac computers/android and iPhone)...so this is on our home set up (3 very nearly identical Macs)! I tried setting up IMAP b/c the POP wasn't working per above, but no dice-it won't even let me add it in b/c the pw/username are rejected!

0

jjohart

Visitor

•

22 Messages

11 months ago

Meant all above in one para-sorry!

3

0

XfinityKassie

Official Employee

•

1.3K Messages

@jjohart Good morning! Thank you for taking the time to bring your concerns to our attention. The Community Forums Team is a great resource for getting an issue like this resolved. I would be delighted to assist you in getting your email service back up and running properly. Before we begin, you mentioned your User ID and password are being rejected, have you by chance reset your password recently? If not, can you please reset your password and give it a try. If that doesn't work, please send a Direct Message with your name, the service address, and the email address we will be working with today?

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

11 months ago

0

U

user_v0pms7

2 Messages

I am having the same problem. I was a Comcast\x subscriber for 21 years and decided to give ATT a try due to better pricing and upload speeds. I installed the ATT equipment and had it running for a week without any problems, while still paying for Comcast (but not using it). Since all went well, I cancelled my Comcast subscription and the next day I was unable to access my email via apple mail or outlook. I have a notice through Apple mail that my account has a temporary black list on it. The servers don't respond. I have been on the phone for 2.5 hours. However, I am able to get my email with apple mail using my phone's cellular service. I need help.

11 months ago

0

U

user_v0pms7

2 Messages

JJohart: Did you get your problem resolved and is there anything you can share? Many thanks!

Chad

11 months ago

0

Email

jjohart

"blacklist" blocked email?

Was this helpful?

jjohart

jjohart

XfinityKassie

user_v0pms7

user_v0pms7

New to the Community?